Privacy Policy

Last Updated: October 2026

At Kromzen (accessible via https://kromzen.com), this page explains what information we collect when you visit or order, what we do with it, who sees it, and how you can ask us to change or delete it.

You should not have to hand over more than a shipping address and a way to pay in order to buy a shirt. We collect what an order needs, keep it only as long as the order and the law require, and never sell it.

By using our website, you agree to the practices described below. If a privacy question is not answered here, email us at [email protected] and we will be glad to help.

Privacy at a Glance

1. Information We Collect

When you order, we collect your name, shipping and billing addresses, email address and the details of what you bought. When you contact us, we keep the message and your email address. When you browse, our site records basic technical data such as IP address, browser type, pages visited and time on page, mostly through cookies.

2. How We Use It

We use this information to process and ship your order, send order and shipping confirmations, answer your messages, handle returns and refunds, keep the site working, and meet legal and tax obligations. We never sell, rent or trade your personal information to anyone.

3. Who We Share It With

• PayPal, which processes every payment on our site and handles your card or account details directly.
• Carriers (USPS, UPS, FedEx), who receive your name and address to deliver the parcel.
• Service providers who host the site, send our emails or help us run the store, under confidentiality terms.
• Authorities, when a valid legal request requires it.
• A successor business, if the store is ever sold or merged, under the same protections.

4. Cookies

Our site uses cookies to keep your cart, remember settings and understand how pages are used. Our Cookie Policy explains each type and how to control them.

5. Data Retention

Order records are kept for 7 years to meet tax and accounting rules and to handle returns or disputes. Contact messages are kept for 12 months. Technical data is kept in aggregated form after that.

6. Security

The site runs over SSL, so data moving between your browser and our server is encrypted. Payment details are entered on PayPal's secure pages and never touch our systems. No method of transmission is perfect, but we use measures appropriate to the data we hold.

7. Your Rights

You can ask us at any time to show you the personal information we hold about you, correct it, delete it where the law allows, or stop using it for marketing. Email us at [email protected] and we respond within a reasonable time, usually a few business days.

8. Marketing Communications

We only send marketing emails to people who have opted in. Every marketing email carries an unsubscribe link, and unsubscribing never affects order or shipping emails.

9. Children

Our site is not directed at children under 13 and we do not knowingly collect their information. If you believe a child has given us personal data, email us and we will delete it.

10. Third-Party Links

Links to carriers, PayPal or other sites take you to pages with their own privacy practices, which we do not control. Please review their policies when you visit them.

11. Changes to This Policy

We may update this page from time to time. The date at the top shows the most recent revision, and continued use of the site after a change means you accept the revised policy.

12. Contact

Requests about your personal information, and any other privacy question, go to the address below.

Thank you for shopping with us, and for leaving the house with your hands free.