Frequently Asked Questions

The quick answers are in the table, and the longer ones follow underneath. If yours is not here, email [email protected] and we will answer it directly.

Orders & Payment

What payment methods do you accept?

PayPal, debit cards and credit cards (Visa, Mastercard, American Express and Discover). Every payment runs through PayPal's gateway, and you do not need a PayPal account to pay by card. Our Payment Methods page has the detail.

When is my card charged?

At the time you place the order. If the order is canceled, the full amount goes back to the same card or account.

Can I cancel or change my order?

Yes. Email us within 24 hours of placing the order and we cancel or change it, and no reason is needed. After that, if the parcel has not left the shop we will still cancel it. Our Cancel & Change Order Policy explains the steps once a parcel has shipped.

Do I need an account to order?

No. You can check out as a guest with an email address for your confirmation and tracking.

Is sales tax added?

Sales tax is calculated at checkout where applicable, based on your shipping address, and shown before you confirm.

Shipping

Where do you ship?

To street addresses across the United States. We do not ship to P.O. Boxes, APO or FPO addresses, or U.S. territories at this time. If that is your only option, write to us before ordering.

How much does shipping cost?

$4.95 flat per order, whatever the size or number of items. Nothing is added for weight or distance.

When will my order ship?

Our order cutoff is 5:00 PM EST Monday through Friday. Orders placed before the cutoff enter processing the same business day, and processing takes 1 to 3 business days. Orders placed after the cutoff, on a weekend or on a federal holiday start processing the next business day.

How long does delivery take?

Transit is 5 to 7 business days after the carrier scans the parcel, so most orders arrive within 6 to 10 business days of being placed. Our Shipping Policy covers delays and what we do about them.

Will I get a tracking number?

Yes. It is emailed to you when the carrier scans the parcel. You can follow it on our Order Tracking page or on the carrier's own site.

Tracking says delivered but nothing has arrived. What now?

Check with neighbors and any building office first, since parcels are sometimes left out of sight. If it has not turned up within a day, email us. We open the carrier trace ourselves, and where the carrier confirms a loss we replace the order or refund it in full, including shipping.

Returns & Refunds

What is your return window?

30 days from the delivery date, for items that are unworn outside, unwashed and still carrying their tags.

Do I have to explain why I am returning something?

No. A reason helps us decide what to stock next, but you do not have to justify the return to us.

Who pays for return shipping?

We do. Email us to start the return and a prepaid label lands in your inbox within 1 business day. Returning an item costs you nothing.

Is there a restocking fee?

No. There is no restocking fee and no processing fee on any return, for any reason.

How long does a refund take?

The timing is set out in our Return & Refund Policy, along with the extra posting time your bank may add once we release the refund.

Can I exchange for a different size?

Yes. The fastest route is to return the first item and place a new order so the replacement ships right away. If you prefer a direct exchange, email us and we arrange it with free shipping both ways.

My order arrived damaged or wrong. What do I do?

Email us within 7 days of delivery with your order number and a photograph. We send a replacement or a full refund including the original shipping, and in most cases you do not need to send the item back.

Products & Sizing

What do you sell?

Men's overshirts and flannel button-up shirts. The flannel is a brushed cotton button-up with one chest pocket. The overshirt is a heavier twill or wool-blend layer with two flap chest pockets, cut to go over the flannel.

What sizes do you carry?

Letter sizes S through XXL in both. Every listing states flat measurements for the chest, body length, sleeve and pocket depth, taken from the garment.

How do I pick a size when I cannot try it on?

Lay a shirt you already own and like on a flat surface and measure it across the chest and down the body, then compare those numbers with the measurements on the listing. For the overshirt, measure the shirt you plan to wear under it and allow room on top of that.

Will the overshirt fit over the flannel?

It is cut for exactly that. If you are between sizes and plan to wear the two together, email us with both measurements and we will tell you which size we would send.

Are the colors accurate?

We check the supplier's photographs against the item before publishing, though screens vary. If a color is not what you expected when it arrives, that is a valid reason to return it and the return costs you nothing.

Does a flannel shrink?

Brushed cotton can tighten slightly in a hot wash or a hot dryer. Each listing carries the wash instruction from the care label, and following it keeps the fit where it was on day one.

Still Have a Question?

If the answer is not above, it is one email away.

Thank you for shopping with us, and for leaving the house with your hands free.