Return & Refund Policy

Last Updated: October 2026

At Kromzen (accessible via https://kromzen.com), we want the overshirt or flannel you ordered to be the one you keep. If it is the wrong size, the wrong color on your screen, or simply not what you had in mind once it is on, this policy explains how to send it back and how your money comes back to you.

The headline numbers: you have 30 days from delivery to start a return, we email you a prepaid return label within 1 business day of your request, refunds are completed within 7 business days of the item reaching us, and there are no fees of any kind.

By placing an order, you agree to the terms below. If something about your situation is not covered here, email us at [email protected] before sending anything back and we will sort it out with you.

1. Key Policy Framework and Timelines

2. What This Policy Covers

This policy covers every item sold on our site, whether the return is for a defect or for any other reason, including a change of mind. Returns are made by mail using the label we provide. Refunds are issued in US Dollars to the original payment method.

Certain product categories may have specific return conditions noted on the product page. Where product-page terms differ from this general policy, the product-page terms apply.

3. Return Eligibility Criteria

• Time limit. The return must be requested within 30 days of the delivery date shown on the carrier's tracking.
• Item condition. The item is unworn outside, unwashed and unaltered, with no scent, marks or wear.
• Packaging and tags. Original tags are still attached and the item is folded back into its packaging where possible.
• Proof of purchase. Your order number or the confirmation email is enough.

Trying an overshirt on at home over the flannel you would wear under it, buttoning it, sitting down and checking the pockets with your keys keeps you well inside these conditions. That is exactly what the window is for.

4. How to Start a Return

1. Email us at [email protected] with your order number and the item you are returning. You do not need to give a reason, though one helps us decide what to stock next.
2. Within 1 business day, we email you a prepaid return label and a short confirmation of what we expect back.
3. Print the label, fix it to the parcel and drop it with the carrier named on the label.
4. Keep the drop-off receipt until your refund confirmation arrives.

No printer? Reply to the label email and we send the label in a format the carrier can scan straight from your mobile screen at the counter.

5. Return Address

Returns travel to the address below. The prepaid label already carries it, so there is nothing to copy out.

6. Refund Processing and the 7 Business Days Commitment

When the parcel reaches us, we inspect it within 1 to 3 business days and email you the outcome either way. If the return is approved, customers can expect their refund to be completed within 7 business days from the date we receive the returned item.

Once we release a refund, your bank or card issuer may take a further 2 to 5 business days to post it to your statement. PayPal balances usually show it sooner. If 10 business days have passed since our refund email and nothing has appeared, write to us and we will chase it with the processor.

7. No Fees, in Any Form

• No restocking fee. We do not deduct anything for handling a return.
• No processing fee. Inspecting and refunding a return costs you nothing.
• No out-of-pocket shipping. The return label is prepaid before it reaches your inbox.
• Full purchase price refunded. You receive the full amount you paid for the item.

When the return is because of our mistake, a defect or damage in transit, the original shipping charge is refunded as well. On a change-of-mind return, the original shipping charge is retained.

8. Damaged, Defective, or Incorrect Items

If an item arrives damaged, has a fault, or is not what you ordered, email us within 7 days of delivery with your order number and a photograph. These cases go to the front of the queue. We send a replacement or a full refund including the original shipping, whichever you prefer. In most cases there is no need to send the item back. When we do need it, a prepaid return label is emailed to you within 1 business day.

9. Exchanges

The fastest route to a different size or color is to return the item for a refund and place a new order, since the new order ships as soon as it is placed rather than waiting for the return to arrive. If you would rather exchange directly, email us: we send the prepaid label, and once the return is scanned by the carrier we ship the replacement with no shipping charge in either direction. If the replacement is out of stock, we tell you before anything moves and refund the original in full.

10. When Returns Are Not Accepted

• Items marked final sale or clearance at the time of purchase.
• Items that have been worn outside, washed or altered.
• Items returned without their tags or packaging.
• Items without proof of purchase.
• Gift cards.
• Promotional free items included with an order.

If your situation falls just outside one of these, write to us anyway.

11. Summary of the Return Lifecycle

12. Return Questions

For a return already in progress, a label that has not arrived, or anything this page leaves open, write to us here.

Thank you for shopping with us, and for leaving the house with your hands free.