Shipping Policy

Last Updated: October 2026

At Kromzen (accessible via https://kromzen.com), this page explains how an order travels from our stock to your door: what shipping costs, when an order is processed, how long transit takes, and what we do when a parcel is late, lost or damaged.

An overshirt or a flannel is usually bought with a particular week in mind, so the timing matters as much as the price. We keep both plain here, with the same numbers you will see at checkout and on every other page of this site.

By placing an order, you agree to the terms below. If a shipping question is not answered here, email us at [email protected] and we will be glad to help.

Shipping at a Glance

Where We Ship

We ship to street addresses in all 50 states and Washington, D.C. We do not currently ship to P.O. Boxes, APO or FPO addresses, or U.S. territories. If your only address is one of these, write to us before ordering and we will see what the carriers can do for that location.

One Flat Rate

Shipping is $4.95 per order, whether the order holds one flannel or a full set of layers. There are no surcharges for weight, size or distance, and nothing is added at the door.

Order Cutoff

Our order cutoff is 5:00 PM EST Monday through Friday. Orders placed before the cutoff enter the processing queue the same business day. Orders placed after the cutoff, on a weekend or on a federal holiday begin processing on the next business day.

Processing and Handling

Processing takes 1 to 3 business days. On this site, business days means Monday through Friday, excluding federal holidays. Processing covers checking the item against your order, packing it and handing the parcel to the carrier. The same window applies to every order, large or small.

Transit Time and Total Estimate

Once the carrier has the parcel, transit takes 5 to 7 business days depending on your distance from Shelton, CT. Adding processing, most orders arrive within 6 to 10 business days of being placed. These are estimates, and the section on delays below explains what we do when a parcel runs past them.

Carriers

We ship with USPS, UPS and FedEx and choose the carrier by destination and parcel size. If one carrier has a history of problems at your address, tell us in the order notes and we will route around it where we can.

Tracking

A tracking number is emailed to you as soon as the carrier scans the parcel. You can follow it on our Order Tracking page or on the carrier's own site. Tracking usually updates within 24 hours of the first scan.

Split Shipments

If part of an order is ready before the rest, we may send it ahead in a separate parcel at no extra cost. You will receive a tracking number for each parcel and the second one is never charged a second shipping fee.

Address Accuracy

Please check the shipping address before you confirm the order. If you spot a mistake afterward, email us right away with the correction. We can change the address at any point before the parcel ships. If it has already shipped, write to us anyway and we will contact the carrier on your behalf to redirect it where the carrier allows.

Undeliverable and Returned Parcels

If a parcel comes back to us because the address was incomplete or the carrier could not deliver, we email you as soon as it arrives. You can choose a corrected reshipment, which we send out again at no additional shipping charge, or a refund of the items.

Lost or Stolen Parcels

If tracking has stalled for more than five days, or shows delivered when nothing has arrived, email us. We open the carrier trace ourselves and keep you updated. Where the carrier confirms a loss, we replace the order or refund it in full, including shipping. You do not have to chase the carrier.

Damaged Parcels

If the parcel or the item inside arrives damaged, email us within 7 days of delivery with your order number and a photograph. We send a replacement or a full refund including the original shipping. In most cases you do not need to send the damaged item back. When we do need it, a prepaid return label is emailed to you within 1 business day.

Delays

Weather, carrier volume and peak-season backlogs can push a parcel past the estimate. When we see a delay on our side, we email you before you have to ask. If a delayed order no longer suits you, you can still cancel: refuse the delivery when it arrives, or accept it and email us for a prepaid return label. Either way the order is refunded in full once it is back with us. Our Cancel & Change Order Policy has the details.

Holiday Schedule

We do not process or ship on federal holidays. Orders placed on a holiday begin processing on the next business day, and the transit estimate starts from the day the carrier scans the parcel.

Returns and Cancellations

Returns are covered in our Return & Refund Policy, which includes the prepaid label we email you. Cancellations and address or item changes are covered in our Cancel & Change Order Policy.

Changes to This Policy

We may update this page from time to time. The date at the top shows the most recent revision, and the terms in force when you placed your order are the ones that apply to it.

Shipping Questions

Anything about a parcel, from a stalled tracking number to an address typo, reaches a person at the address below.

Thank you for shopping with us, and for leaving the house with your hands free.