Cancel & Change Order Policy

Last Updated: October 2026

At Kromzen (accessible via https://kromzen.com), this page explains how to cancel an order, how to change it, and what happens when the parcel has already left before you reach us.

Ordering a flannel in the wrong size, or picking the plaid when you meant the solid, is the kind of thing you notice an hour later. We would rather fix it before the parcel ships than after, so the window here is deliberately simple.

By placing an order, you agree to the terms below. If a cancellation or change is not covered here, email us at [email protected] and we will be glad to help.

Cancellations and Changes at a Glance

Canceling Within 24 Hours

Email us within 24 hours of placing the order with your order number and the word cancel. No reason is needed. The order is canceled and refunded in full, including the shipping charge, to your original payment method.

Changing an Order Within 24 Hours

Within the same 24 hours window you can change the shipping address, swap the item, change the size or color, or adjust the quantity. Email us with the order number and the change you want. If the new item costs more, we send a payment link for the difference. If it costs less, we refund the difference to your original payment method.

After the Window Closes

If 24 hours have passed but the parcel has not left the shop, we will still cancel it. Email us and we check the queue. Orders that have not been handed to the carrier are canceled and refunded in full.

After the Parcel Has Shipped

Once a tracking number has been issued, the parcel is with the carrier and we can no longer pull it back. You still have two ways to cancel. Refuse the delivery when the carrier arrives and it returns to us automatically, or accept it and email us for a prepaid return label, which we send within 1 business day. In both cases the order is refunded in full, including the original shipping, once the parcel is back with us. The refund timing is set out in our Return & Refund Policy.

Orders That Cannot Be Canceled

• Items marked final sale, once processing has begun.
• Orders that have already been assigned a tracking number, which follow the after-shipping steps above instead.

If your situation falls just outside one of these, write to us anyway.

Address Corrections

A typo in the street number or a missing apartment number can be fixed at any time before the parcel ships, with no charge and no change to the delivery estimate. Email us the corrected address and your order number. If the parcel has already shipped, write to us anyway and we will ask the carrier to redirect it where their service allows.

Cancellations We Initiate

Occasionally we have to cancel an order ourselves: an item sold out between your order and processing, a pricing error on the listing, or a payment the processor could not verify. When that happens we email you the reason straight away and refund the full amount, including shipping, to your original payment method.

Changes to This Policy

We may update this page from time to time. The date at the top shows the most recent revision, and the terms in force when you placed your order are the ones that apply to it.

Cancellation Questions

Need to stop or change an order? The sooner the email lands at the address below, the more we can do.

Thank you for shopping with us, and for leaving the house with your hands free.